Sterling Concierge Services Concierge Services
Service Conditions
  • Sterling Concierge Services will typically call back to service requests from clients within one hour of a telephone, voice-mail or e-mail request.
  • Services are provided on a first come, first served basis. Every attempt will be made to handle emergency requests on a priority basis.
  • During extreme weather conditions or restricted travel, services will be provided as soon as conditions allow or are permitted.
  • Services are typically provided Monday thru Friday from 8:30 a.m. to 5:30 p.m. Off-hours, weekend and holiday services are also provided at Premium Rates.
  • Services are provided within a fifteen (15) mile radius of the Buffalo Niagara International Airport.
  • Sterling Concierge Services reserves the right to make final decisions on the delivery of services, and any related costs.
  • Sterling Concierge Services reserves the right to refuse any business request that it determines is unsafe or unsuitable.
  • Sterling Concierge Services prefers a 24 hour notice to cancel requested services. If a cancellation notice is received less than 4 hours prior to the start of the service, the service will be charged at a rate of 50% of the quoted rate.